36 of the questions our customers ask most often — covering booking, pricing, what we will do, what we will not do, hygiene and safety. If yours isn't here, message us on WhatsApp.
Send a WhatsApp message to +91 90217 21098. Tell us the service you want, your area in Mumbai, and your preferred date and time. We respond within 15 minutes from 9 AM. Note: the last home appointment slot starts at 7 PM — there are no later slots, so our therapists can travel back home safely.
Yes, most days. Slots after 6 PM book up first; if you need an evening slot, message us before 2 PM that day. Morning and afternoon slots are usually available with 2–3 hours' notice.
For a 60-minute treatment, plan about 75 minutes total — about 4 minutes for setup, the full treatment time, and about 8 minutes for the therapist to pack up. For a 90-minute treatment, plan about 105 minutes.
Yes. Once you've had a session you loved, message us with the therapist's name and we'll try to match her to your future bookings — subject to her schedule.
Yes. We operate from 9 AM, all 7 days, including Sundays and most public holidays. Last home appointment slot starts at 7 PM — no later. Weekend afternoon slots are our busiest, so book ahead if possible.
Our prices range from ₹449 (30-min Indian Head Massage / Champi) to ₹1,699 (90-min Deep Tissue Massage). A 60-minute Swedish massage is ₹899; the 90-minute version is ₹1,299.
Swedish, Balinese, Aromatherapy, Potli, and Deep Tissue are all available in both 60 and 90 minute options. See the full menu on our Services page.
All prices include GST. There are no hidden charges or on-arrival upcharges.
No. You pay the full amount on GPay or any UPI app only after the session is complete. Your therapist will show you a QR code when she's done.
GPay, PhonePe, Paytm, BHIM and any other UPI app. We also accept cash if UPI is not working. We do not currently accept cards or net banking on the spot.
Yes — and 100% of any tip goes to the therapist, never to the brand. You can tip in cash, by GPay direct to her UPI, or by adding to the session bill and asking us to forward it.
Yes. Our 5-Session Bundle is ₹4,049 (10% off, valid 3 months). Our 10-Session Annual is ₹7,640 (15% off, valid 12 months). Both apply to any 60-minute massage.
Packages are paid up-front via GPay.
Yes. Gift vouchers are available from ₹899 in any value. We send a branded digital card to the recipient (or to you to forward). Vouchers are valid for 12 months.
Two reasons. First, we don't send a portable massage table by default — most Mumbai apartments don't have the floor space, and we save the cost. Second, we run leaner operations on WhatsApp instead of a heavy app.
We pass both savings on to you, while paying our therapists 55–60% of every session — which is industry-leading.
Our most-booked service is the 60-minute Swedish massage at ₹899, followed by the 60-minute Deep Tissue massage at ₹989. The Potli Massage at ₹1,099 is the most-booked premium service.
Swedish uses long, gliding strokes with light-to-medium pressure — best for relaxation and first-time spa visitors.
Deep Tissue uses slower, focused pressure on chronic muscle knots — best for desk shoulder, low back stiffness, or sports recovery.
Deep Tissue is priced slightly higher (₹989 vs ₹899) because it's more physically demanding for the therapist.
Potli Massage is a traditional Indian therapy that uses warm cotton pouches (potli) filled with medicinal herbs and spices. The pouches are pressed and rolled across the body to ease deep muscle tension, improve circulation, and warm the joints.
60 minutes, ₹1,099. Particularly effective for joint pain, muscle stiffness, and cold-weather aches.
Not at this time. We currently focus on eight core massage treatments and do not offer prenatal or postnatal massage.
For pregnancy-specific massage, please consult your gynaecologist for a trained prenatal therapist recommendation. We may add these services in future once we onboard specifically-certified therapists.
For two women in the same home, yes. We send two therapists, set up in adjacent rooms or in the same large room with privacy screens. Cost is double the single-session rate, with no additional travel surcharge for the second therapist.
Always. Tell your therapist at the start of the session if you want extra time on a specific area (back, neck, feet). She'll adjust the routine accordingly within the booked duration.
Please tell us at booking and we'll route you to a senior therapist. For some conditions (recent surgery, advanced varicose veins, DVT history, certain heart conditions, third-trimester pregnancy without doctor clearance) we'll respectfully decline and suggest you consult your physician first.
Yes. 100% of our therapists are women. We are a women-owned business and we serve women only. We do not take bookings from men.
Northeast India is one of the world's deepest reservoirs of women-led healing tradition. Meghalaya alone has 850 documented medicinal plants. Manipur's Amaibi healers are a thousand-year-old tradition of priestess-physicians.
Most of our therapists grew up in households where massage and herbal medicine are routine domestic skills passed mother-to-daughter. We name this lineage on our brand because it is the truth.
Every therapist completes a 2-week paid training in Kalina before her first customer booking. We verify government ID and two reference contacts. We do background checks. All therapists carry their Ima Wellness ID card.
Mami personally vets every new customer over WhatsApp before assigning a therapist. Any inappropriate language, suspicious tone, or male callers booking a women's service result in an immediate block. No exceptions.
No. Ima Wellness is a women-only business — women owners, women therapists, women customers. Men cannot book sessions for themselves on our platform. Men may purchase gift vouchers as a present for women in their lives.
No. Only the treatments listed on our menu — never anything else.
The 9 treatments on our Services page (Indian Head Massage / Champi, Foot Reflexology, Back & Shoulder Massage, Swedish, Balinese, Aromatherapy, Potli, Thai-Inspired Stretch, Deep Tissue) are everything we do. We do not provide additional services of any kind, ever.
The session ends immediately. The therapist is instructed to leave at once. Any unpaid balance is collected afterwards. The customer is permanently blocked from booking with Ima Wellness.
We have a zero-tolerance policy on this. Our therapists' safety and dignity are not negotiable, and we will protect them — every time, without exception.
7 PM. The last home appointment of the day starts at 7 PM, no exceptions.
Our therapists travel to and from your home. Finishing the session, packing up, and travelling back to Kalina by 8:30 PM lets them get home safely. We do not run later slots, even on request.
Yes. Your address, phone number and session-specific notes are kept inside our coordinator system and never shared with anyone outside the brand. We do not share customer photos, testimonials or names without explicit written consent.
No — we do not transport a massage table by default. Carrying a 25 kg portable spa table across Mumbai by cab is logistically difficult, and most apartments here don't have the floor space anyway.
We bring everything else: a clean cotton mat, sealed-pack disposable sheets opened in front of you, premium oils, bolsters and candles. The treatment is done on the mat on the floor — which is the traditional Northeast and Indian way, and gives the therapist better leverage to use her body weight.
If you specifically need a table, request it at booking. It costs an additional ₹500 per visit to cover the additional transport difficulty.
Your therapist brings a clean cotton mat, sealed-pack disposable sheets opened in front of you, premium oils, candles, bolsters, and any product specific to your service (face mask, body polish ingredients, etc). You provide a quiet space and access to a power point. We pack everything up and leave the room as we found it.
Sealed-pack disposable bedsheets opened in front of the customer. Mats washed weekly and sealed before transport. Sealed-bottle oils. Single-use cotton wipes. Hand-sanitiser before treatment. Therapist health checks every quarter.
A small 6 × 4 foot floor space, a closed door, and a power point are enough. Bedrooms work best. Living rooms work too if you have privacy. Tell us at booking and we'll help you set up over WhatsApp.
Yes. Our therapists carry photo ID. We can pre-share the therapist's name and phone number with your building security before her arrival. Many of our regulars are in towers with strict security in Worli, Lower Parel and South Mumbai — no issues.
Bandra West, Khar West, Santa Cruz West, Juhu, Versova, Andheri West, Worli, Worli Sea Face, Lower Parel, Prabhadevi, Cuffe Parade, Nariman Point, Marine Drive, Malabar Hill, Walkeshwar, Pedder Road, Napean Sea Road, Breach Candy and Colaba. Same-day slots are usually available.
Not currently. Our therapists are based in Kalina and we focus on the South-and-West Mumbai belt to keep travel times short and quality high. We may expand to Navi Mumbai and Thane in 2026 — message us if you're interested so we can let you know when we launch.
Cancel more than 12 hours before the slot — no charge at all.
Cancel within 12 hours — please give us as much notice as possible so the therapist can re-plan her day.
We do not currently charge a cancellation fee for first-time customers, because we know you need to see how it works first.
It rarely happens — but if it does, you pay nothing, and we will arrange a replacement therapist within the hour or rebook you at a time of your choice with a 20% credit on the next session.
We're a young business — Ima Wellness launched in 2026 — so our online review count is intentionally small. Three things to know: (1) our founder Mami has personally trained as a therapist for 10+ years before starting this business, so the skill behind the brand is decades old; (2) every therapist we send is a salaried full-time team member, not a gig worker — they are accountable to Mami the next morning; (3) you pay only after the session, so you carry zero financial risk if the experience disappoints.
Mami Puita, originally from Aizawl, Mizoram, founded and runs Ima Wellness. She is the brand's coordinator, recruiter, and customer-care lead. Every WhatsApp message you send is answered by Mami personally during business hours. She has been a practising therapist for over 10 years and trains every Ima therapist herself before they take a single booking.
Mami has 10+ years of hands-on experience as a professional massage therapist — first in Aizawl and other Northeast cities, then in Mumbai. She personally trains every Ima Wellness therapist for 6–8 weeks before they take their first solo client, with techniques in Swedish, Deep Tissue, Aromatherapy, Balinese, Potli, Champi and Thai-inspired stretch.
WhatsApp Mami directly within 24 hours of the session. If a quality issue is verified, Mami will offer you a complimentary session credit (one full service of equivalent value). We do not issue cash refunds because payment is collected on UPI, but the credit is fully usable on any service within 90 days. Quality feedback also goes straight to the therapist for training — we use every complaint to improve.
We chose not to list on aggregator platforms because they typically take 20–30% commission and force generic positioning. Ima Wellness reaches you only through our website, WhatsApp, and word-of-mouth from existing clients. Our review count will grow slowly and organically — that's a feature, not a bug.
Yes — once you've expressed interest on WhatsApp, Mami can connect you (with their permission) to a current client in your neighbourhood. Many of our Bandra and Worli clients are happy to share a 2-minute reference call. Just ask in your first WhatsApp message.
No. Absolutely not. Ima Wellness is a strictly professional therapeutic massage service. Our therapists are trained for one job: clinically sound, therapeutically valuable massage. Any request for anything outside our published menu is declined immediately, the session ends, and the client is permanently banned from booking with us. There are no exceptions. This is the founding principle of the brand.
It means our therapists practise documented massage techniques: Swedish gliding strokes, Deep Tissue trigger-point work, Aromatherapy with essential-oil blends, Balinese acupressure, Potli with heated herbal pouches, Champi (Indian Head Massage) with warm coconut oil, and Thai-inspired stretch. Every session has a clear start, defined duration, and a clean end. We never blur lines.
We've heard this from many of our customers and it is exactly why Ima Wellness exists. Three safeguards: (1) we are women-only — our customers, therapists, founder and coordinator are all women, removing the framing that creates these situations; (2) every therapist signs an explicit code of conduct on day one and knows that one violation = immediate permanent termination + reporting to her local community; (3) Mami personally calls every new client after their first session to confirm the experience was strictly professional.
End the session immediately and WhatsApp Mami. You don't pay for the session, the therapist is fired the same day, and Mami will personally handle any further action including informing the therapist's home community in the Northeast. We have zero tolerance, no second chances, no internal 'review process' that delays things. This has never happened in our history because our hiring is so rigorous — but the policy exists in writing.
Week one of our 6–8 week training is dedicated entirely to professional conduct: how to set up the workspace, how to drape the client, how to handle requests outside scope, how to end the session cleanly. Every therapist also has a one-on-one with Mami where she explains the brand's women-only philosophy and the consequences of breaching it. This isn't a checkbox — it's the foundation.
Both, depending on what you book. Swedish, Aromatherapy and Champi are designed for relaxation and stress relief. Deep Tissue and Potli are therapeutic — targeting muscle knots, sciatic pain, shoulder stiffness. Thai-inspired stretch is for flexibility and post-workout recovery. All are professional, evidence-based massage techniques. None blur into anything else.
No. The therapist's job is to deliver the booked service. She will not mention packs, additional services, or anything that wasn't booked. If you want to know about Wellness Packs or other services, ask Mami via WhatsApp — never the therapist on-site.
Urban Company sends whoever is available that day — usually a different therapist each time, with no continuity. Ima Wellness has a small team of full-time women therapists, all trained by Mami, who you'll see repeatedly. UC charges 20–30% commission to its therapists; Ima pays therapists directly and pays them more per session. UC takes bookings from men; Ima is women-only. UC has anonymous brand identity; Ima has Mami's name and 10-year background you can verify. Pricing is comparable but Ima typically runs 15% cheaper than UC's Spa Luxe / Ayurveda tier.
YesMadam is a celebrity-marketed mass-market platform — heavy on advertising, light on therapist continuity. They charge ₹6/min as their base rate. Ima Wellness is the opposite — small team, repeat therapists, no celebrity marketing, transparent menu pricing. For HNI clients in Bandra/Worli/Malabar Hill who prioritise consistency and a known therapist, Ima is the better fit. For someone who wants the cheapest one-off service, YesMadam is fine.
Sohum Spa Juhu is a destination spa — beautiful interiors, signature treatments, ₹4,500–₹100,000 menu. Worth it for special-occasion experiences. Ima Wellness is the opposite — we bring the spa to you, at 30–60% of Sohum's per-session prices, in your own home. Different categories. Pick Sohum for celebration, Ima for regular wellness.
Yuan Thai is Mumbai's top Thai-spa chain — Bandra, Worli, Juhu, Borivali locations, 60-min Thai from ₹2,600+. Excellent for authentic Thai bodywork in a salon environment. Ima Wellness charges ₹1,399 for our 60-min Thai-Inspired Stretch at your home — different price tier, different setting. Yuan Thai for the salon ritual, Ima for the convenience of home.
Four Fountains is a chain spa with Bandra/Worli/Andheri locations; reflexology starts at ₹1,300 + GST. Solid mid-market salon spa. Ima Wellness's reflexology is ₹999 (GST included) and we come to your home. Choose Four Fountains if you want the salon ambience and quick walk-in availability; choose Ima if you want a known therapist at your own home, often the same day.
The White Door is an elegant fixed-location spa popular with Bollywood and Bandra creatives. Beautiful space, premium pricing, walk-in or appointment. Ima Wellness has no fixed location — we are exclusively at-home and only for women. Different positioning. For an outing with friends, The White Door. For a quiet at-home reset, Ima.
Myrah Spa runs several Mumbai locations with traditional Indian therapies. Strong brand, salon-based. Ima Wellness is at-home, women-only, single-coordinator (Mami answers every WhatsApp personally), and roughly 20% cheaper at comparable service durations. For a fixed-location ritual, Myrah is a great option. For home delivery with brand-level consistency, Ima.
Five reasons our HNI clients consistently cite: (1) no commute, no traffic, no parking; (2) no waiting room or shared treatment-room awkwardness; (3) you finish in your own bed, your own shower, your own oils — total relaxation rather than the come-down of a drive home; (4) for new mothers and women who can't easily leave home, it's the only practical option; (5) the same therapist comes back, so the experience improves with every session. Salons cannot replicate any of these.
Independent therapists are usually unaccountable to anyone — if there's an issue, you have no escalation path. Ima Wellness has a coordinator (Mami), a published code of conduct, a permanent ban policy for any violation, and a complimentary session credit if anything goes wrong. Independent therapists are typically 20–30% cheaper but you take all the risk. We think the price difference is worth it for the accountability.
Yes — Bandra West is one of our most-booked areas. Pali Hill, Carter Road, Linking Road, Hill Road, Bandstand all covered. From our Lower Parel base, our therapists typically reach Bandra West addresses in 35–50 minutes depending on traffic. We can give you a confirmed slot on WhatsApp within 5 minutes.
Yes — Worli, Lower Parel and Prabhadevi are our closest service zones. Same-day slots are usually available if you WhatsApp us before 3 PM for an evening session, or before 11 AM for an afternoon session.
Yes. Walkeshwar, Malabar Hill, Nepean Sea Road, Pedder Road and Cumballa Hill are all served — these are some of our most regular HNI bookings. Security clearance in heritage buildings can take an extra 15–20 minutes so we ask for a clear arrival window.
No minimum spend — but we typically batch farther bookings (Matunga West, Vile Parle West) into morning or early-afternoon slots so the therapist can serve another client in that area on the same trip. WhatsApp us and we'll find the best time.
No travel fees. Ever. The price you see on the website is the price you pay, GST included, anywhere in Mumbai we serve. Our therapists' travel time is absorbed by Ima Wellness, not passed on to the client. This is a core part of our pricing philosophy.
Currently we don't serve: Navi Mumbai, Thane, Powai, Borivali and Kandivali (too far from our base for the cost structure to work). We may expand here later. For now we focus on South Mumbai, Worli, Lower Parel, Prabhadevi, Matunga, Bandra W, Khar W, Santa Cruz, Vile Parle W, Juhu and the Malabar Hill / Nepean Sea / Walkeshwar corridor.
Yes — please mention the building name when you book on WhatsApp. We'll send Mami's photo + the therapist's photo + identity proof to your concierge in advance. We do this routinely for the security-conscious buildings in Worli, Prabhadevi, Lower Parel, Walkeshwar and Malabar Hill.
